The game crashes, freezes or the screen is blank (2023)

Why is my game crashing, freezing or showing a blank screen?

Your computer's current graphics settings may not be compatible with the game. Try downloading the latest graphics card driver for your system, install some simple updates, or adjust your graphics settings.

Follow the steps in this article if your game:

• Lack
• Freeze
• Shows a blank screen
• failed to open

Suggested troubleshooting steps:

Click on a step in the list below for instructions:

1. Update your graphics card driver
2. Install software updates
3. Customize graphics settings
4. Uninstall and reinstall game.

Don't you play on a PC?

See the help article for your device below:

• Mac:Troubleshooting Mac games
• iPhone, iPad, iPod:General help for iPhone and iPad games
• Android:General help for Android games

Step One - Update your graphics card driver
The graphics card driver tells the computer how to display images on the screen. Manufacturers frequently release driver updates to ensure smooth operation. So it's important to download them as soon as they become available.

Please select your operating system below and follow the steps to determine which graphics card you have installed. Next, check to see if your computer or video card manufacturer has released the latest driver updates.

• Windows XP
  1. click noBeginpress and selectaccording to.
  2. modeldxdiagin the text box and click on itOKto open the DirectX Diagnostic Tool (DxDiag).
  3. If you have a 32-bit system, clicksave all information, or if you have a 64-bit system, clickRun 64-bit Dxdiag🇧🇷 Save the DxDiag report to your desktop.

     32-Bit-System

     

     64-Bit-System

     

  4. On the desktop, open the DxDiag text file and write it downSystemmodell, which appears under the System Information heading at the top of the document.
  5. Scroll down todisplay devicesHeader to display your graphics card information.
  6. Note the following information:
     • card name
     • Manufacturer
     • Controller date/size
  7. Using the information above, locate and download the latest driver for your graphics card.

     If you have a Dell, HP, or Compaq computer, visit your PC manufacturer's website. If you are using a different brand of computer, contact the graphics card manufacturer directly.

     computer manufacturer	Manufacturers of graphics cards
     Compaq	ATI/AMD
     Dell	Intel
     Hewlett Packard	nVidia

• Windows Vista/7
  1. open thisBeginMenu (Windows button) in the lower left corner of the screen.
  2. Type at the bottom of the Start menudxdiagnoSearchfield and press the buttonGet intoto open the DirectX Diagnostic Tool (DxDiag).
  3. If you have a 32-bit system, clicksave all information, or if you have a 64-bit system, clickRun 64-bit Dxdiag🇧🇷 Save the DxDiag report to your desktop

     32-Bit-System

     

     (Video) His PC keeps crashing... let's figure out what went wrong...

     64-Bit-System

     

  4. On the desktop, open the DxDiag text file and write it downSystemmodell, which appears under the System Information heading at the top of the document.
  5. Scroll down todisplay devicesHeader to display your graphics card information.
  6. Note the following information:
     • card name
     • Manufacturer
     • Controller date/size
  7. Using the information above, locate and download the latest driver for your graphics card.

     If you have a Dell, HP, or Compaq computer, visit your PC manufacturer's website. If you are using a different brand of computer, contact the graphics card manufacturer directly.

     computer manufacturer	Manufacturers of graphics cards
     Compaq	ATI/AMD
     Dell	Intel
     Hewlett Packard	nVidia

• Windows 8
  1. Hover over theBottom rightscreen corner. Several icons should appear on the right side of the screen.
  2. click noSearchto go to the Apps & Search screen.
  3. modeldxdiagnoSearch🇧🇷 The DxDiag app will appear in the search results.
  4. Run the Dxdiag application by clicking on it.
  5. If you have a 32-bit system, clicksave all information, or if you have a 64-bit system, clickRun 64-bit Dxdiag🇧🇷 Save the DxDiag report to your desktop.

     32-Bit-System

     

     See Also

     State of Decay 2 reviewState of Decay 2 benchmarks for PC: bugs galoreOptimized scalability configuration groups5 graphics settings you need to change in every PC game | digital trends

     64-Bit-System

     

  6. On the desktop, open the DxDiag text file and write it downSystemmodell, which appears under the System Information heading at the top of the document.
  7. Scroll down todisplay devicesHeader to display your graphics card information.
  8. Note the following information:
     • card name
     • Manufacturer
     • Controller date/size
  9. Using the information above, locate and download the latest driver for your graphics card.

     If you have a Dell, HP, or Compaq computer, visit your PC manufacturer's website. If you are using a different brand of computer, contact the graphics card manufacturer directly.

     computer manufacturer	Manufacturers of graphics cards
     Compaq	ATI/AMD
     Dell	Intel
     Hewlett Packard	nVidia

• window 10
  1. ChooseSearch the Internet and Windowsnext to the Windows start menu.
  2. modeldxdiagin the search bar.
  3. The Dxdiag app will appear in the search results. Choosedxdiag.
  4. When the Direct X diagnostic window is fully loaded, clicksave all information.
  5. Save the DxDiag.txt file to your desktop.
  6. On the desktop, open the DxDiag text file and write it downSystemmodell, which appears under the System Information heading at the top of the document.
  7. Scroll down todisplay devicesHeader to display your graphics card information.
  8. Note the following information:
     • card name
     • Manufacturer
     • Controller date/size
  9. Using the information above, locate and download the latest driver for your graphics card.

     If you have a Dell, HP, or Compaq computer, visit your PC manufacturer's website. If you are using a different brand of computer, contact the graphics card manufacturer directly.

     computer manufacturer	Manufacturers of graphics cards
     Compaq	ATI/AMD
     Dell	Intel
     Hewlett Packard	nVidia

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Step 2: Install the latest software updates

Most newer games require the latest version of Microsoft DirectX, a game graphics display program, to function properly. Follow these steps to update DirectX for Windows XP and Vista (Windows 7 and 8 are already using the latest version):

• Windows XP
  1. Go toDirectX End User Runtime Web InstallerSide.
  2. click noTo disposepress and selectaccording to🇺🇸 (If you are using Firefox as your browser, selectsave file.)
  3. Run Microsoft DirectX Setup to begin installing the latest version.
  4. When you're done, try playing the game.
• Windows Vista

  Check your DirectX version

  First, make sure you already have the latest version of DirectX by following the steps below:

  1. Open the Start Menu (Windows) in the lower-left corner of the screen.
  2. Type at the bottom of the Start menudxdiagnoSearchfield and press the buttonGet intoto open the DirectX diagnostic tool.
  3. check yourDirectXVersion, found on the bottom line of the System Information section.
  4. If your version of DirectX is older than11Please follow the steps below to update.

  Update DirectX

  1. Go toGraphics update page for Windows Vista.
  2. click noContinueand follow the steps outlined on the page to (1) create a validation code and (2) enter the code.
  3. Once Microsoft has validated your version of Windows, click the orange buttonTo disposebutton to start the download.
  4. When the download is complete, run the file to install the Windows Vista graphics update
• Windows 7, Windows 8/8.1, Windows 10:

  Continue with step four below.

• Mac-Benutzer

  To ensure the best game performance, please install the latest software updates from Apple:

  • Apple-Software-Updates

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Step Three - Adjust the graphics settings

If you are using Windows Vista, Windows 7, Windows 8 or Windows 10, below are the steps to adjust the graphics settings.

• Windows Vista

  Adjust the dots per inch (DPI) setting

  The dots per inch (DPI) setting affects how images appear on the screen. Some games may have display issues if the DPI is set too high or too low. Check your DPI and adjust if necessary.

  1. open thisHome menu.
  2. CliqueSwitchboard.
  3. CliqueAppearance and Customization.
  4. Cliquepersonalization.
  5. CliqueAdjust font size (DPI).
  6. ChooseStandard scaling (96 DPI).
  7. CliqueOKand you will see a message to restart your computer.
  8. CliqueSim.

  After restarting your computer, try playing again. If the problem persists, follow the steps below.

  To minimize crashes and game slowdowns, please run the game in XP compatibility mode and/or disable the Aero display setting. First check if you can see the hidden files:

  show hidden files

  1. open thisBegin(Windows) in the lower-left corner of the screen.
  2. ChooseComputerafter thisLokale Diskothek (C:)after thisprogram files🇧🇷 (If you have a 64-bit system, open theProgram files (x86)folder instead.)
  3. Locate and open your game folder.
  4. Click at the top of the folder windowOrganizeand then selectFolder and Search Optionsmake menu.
  5. click noTo seeab
  6. ChooseShow hidden files and folders.
  7. CliqueUseafter thisOK.

     

  The application file for your game should now be visible and you can proceed with the following steps to run the game in compatibility mode.

  

  Run the game in XP compatibility mode

  See Also

  How to Optimize Games for Steam DeckState of Decay 2: Xbox One X looks better than S, but framerate is lower
  1. In the games folder, right-click on the application file (example in the image above) and select itCharacteristics.
  2. Choosecompatibilitytab above.
  3. TestRun this program in compatibility mode for: Windows XP (Service Pack 3).
  4. Tick ​​the boxesDisable visual themesmiDisable desktop composition.
  5. TestRun this program as an administrator.
  6. CliqueUseafter thisOK.

     

  7. Delete your game's shortcut icon, which is usually found on the desktop.
  8. Later open theGame masterand then clickSpielenButton to start the game.

  Once a game has been selected to run in XP Compatibility Mode, it can no longer be opened from the game's shortcut icon, which is normally located on the desktop. Instead, make sure to start the game by opening the firstGame master, then clickSpielennext to the game title.

  Disable Aero settings

  The Aero layout is the default display setting for Windows Vista. To improve your gaming performance, you can simply disable Aero and use simpler display settings.

  1. On the Vista desktop, right-click and selectPersonalize.
  2. Choosewindow color and appearance.Shortcut.

     

  3. Next, click NoOpen the classic appearance properties for more color optionsShortcut.

     

  4. In the Appearance Settings window, selectWindows Vista BasicI like the color scheme and clickUseafter thisOK.

     

  5. When you're done, try playing your game.
• Windows 7

  Adjust the dots per inch (DPI) setting

  The dots per inch (DPI) setting affects how images appear on the screen. Some games may have display issues if the DPI is set too high or too low. Check your DPI and adjust if necessary.

  (Video) Steam Games Crashing, Freezing or Blank Screen FIX
  1. open thisHome menu.
  2. CliqueSwitchboard.
  3. CliqueAppearance and Customization.
  4. Cliqueexhibition.
  5. CliqueLow - 100% (default)for the text size.
  6. CliqueOKand you will see a message to restart your computer.
  7. CliqueSim.

  After restarting your computer, try playing again. If the problem persists, follow the steps below.

  To help with crashes and game slowdowns, please run the game in XP compatibility mode and/or disable the Aero display setting. First check if you can see the hidden files:

  show hidden files

  1. open thisBegin(Windows) in the lower-left corner of the screen.
  2. ChooseComputerafter thisLokale Diskothek (C:)and thenprogram files🇧🇷 (If you have a 64-bit system, open theProgram files (x86)folder instead.)
  3. Locate and open your game folder.
  4. Click at the top of the folderOrganizeand then selectFolder and Search Optionsmake menu.
  5. click noTo seeab
  6. ChooseShow hidden files and folders.
  7. CliqueUseafter thisOK.

     

  The application file for your game should now be visible and you can proceed with the following steps to run the game in compatibility mode.

  

  Run the game in XP compatibility mode

  1. In the games folder, right-click on the application file (example in the image above) and select itCharacteristics.
  2. Choosecompatibilitytab above.
  3. TestRun this program in compatibility mode for: Windows XP (Service Pack 2 or 3).
  4. Tick ​​the boxesDisable visual themesmiDisable desktop composition.
  5. TestRun this program as an administrator.
  6. CliqueUseafter thisOK.

     

  7. Delete your game's shortcut icon, which is usually found on the desktop.
  8. Later open theGame masterand then clickSpielenButton to start the game.

  Once a game has been selected to run in XP Compatibility Mode, it can no longer be opened from the game's shortcut icon, which is normally located on the desktop. Instead, make sure to start the game by opening the firstGame master, then clickSpielennext to the game title.

  Disable Aero settings

  The Aero layout is the default display setting for Windows 7 and uses more graphics resources than the simpler layouts. To improve your gaming performance, you can simply disable Aero and use simpler display settings.

  1. On the Windows 7 desktop, right-click and selectPersonalize.
  2. A window will appear. Scroll down and select one of theBasic and contrasting themes.🇧🇷 (Using any of these basic settings will free up your graphics card's memory for use in your game.)
  3. When you're done, try playing your game.
• Windows 8

  Adjust the dots per inch (DPI) setting

  The dots per inch (DPI) setting affects how images appear on the screen. Some games may have display issues if the DPI is set too high or too low. Check your DPI and adjust if necessary.

  1. to agreat(window icon) andXKeyboard keys or move the mouse pointer over the lower left corner of the screen and right-click.
  2. CliqueSwitchboard.
  3. CliqueAppearance and Customization.
  4. Cliqueexhibition.
  5. CliqueLow - 100% (default)for the text size.
  6. CliqueOKand you will see a message to restart your computer.
  7. CliqueSim.

  After restarting your computer, try playing again. If the problem persists, follow the steps below.

  To help with crashes and game slowdowns, please run the game in XP compatibility mode and/or disable the Aero display setting. First check if you can see the hidden files:

  show hidden files

  1. On the Windows 8 desktop, move your mouse to the lower-left corner of the screen and right-click.
  2. click noSearchSymbol.
  3. modelFolder Optionsin the search box and press the buttonGet intoKey.
  4. click onThe definitionin the categories below the search box.
  5. AFolder OptionsThe icon appears on the left. Go ahead and click on it to open the Folder Options window.
  6. click noTo seeat the top of the Folder Options window and make sure the settings forShow hidden files, folders and drivesis marked on the list.
  7. CliqueUseafter thisOK.

     

  The application file for your game should now be visible and you can proceed with the following steps to run the game in compatibility mode.

  

  (Video) FIX New World Crashing, Not Launching, Freezing & Black Screen

  Run the game in XP compatibility mode

  1. On the Windows 8 desktop, move your mouse to the lower-left corner of the screen and right-click.
  2. click onfile manager.
  3. Go to File ManagerComputer, after thisLokale Diskothek (C:), after thisprogram files🇧🇷 In the program files, locate your game folder.
  4. In the games folder, right-click on the application file (example in the image above) and select itCharacteristics.
  5. click nocompatibilitytab above.
  6. TestRun this program in compatibility mode for: Windows XP (Service Pack 3).
  7. CliqueUseafter thisOK.

     

  Make sure you start the game by opening the firstGame master, then clickSpielennext to the game title.

  Disable Aero settings

  The Aero theme is the default appearance setting for Windows 8 and uses more graphic resources than the simpler themes. To improve your gaming performance, you can simply disable Aero and use simpler display settings.

  1. On the Windows 8 desktop, right-click and selectPersonalize.
  2. A window will appear. Scroll down and select one of theBasic and contrasting themes.🇧🇷 (Using any of these basic settings will free up your graphics card's memory for use in your game.)
  3. When you're done, try playing your game.
• window 10

  Adjust the dots per inch (DPI) setting

  The dots per inch (DPI) setting affects how images appear on the screen. Some games may have display issues if the DPI is set too high or too low. Check your DPI and adjust if necessary.

  1. Open the Windows start menu.
  2. ChooseThe definition.
  3. Select Settings from the menuSystem.
  4. Chooseexhibition.
  5. In this menu you should see an option that says:Resize text, apps, and other elements:' Select the slider for this option and set it to 100%.
  6. click noUseKnopf.
  7. Restart the computer.

  After restarting your computer, try playing again. If the problem persists, follow the steps below.

  To help with crashes and game slowdowns, please run the game in XP compatibility mode and/or disable the Aero display setting. First check if you can see the hidden files:

  show hidden files

  1. Open the Windows start menu.
  2. Go tofile browser.
  3. Openis PCafter thisLokale Diskothek (C:)and finallyProgram files (x86).
  4. Locate the folder designated by your game title.
  5. Select in the games folderTo seeabove, and then select the check boxhidden elements.

  The application file for your game should now be visible and you can proceed with the following steps to run the game in compatibility mode.

  

  Run the game in XP compatibility mode

  1. After following the steps above to view hidden files, you will see a grayed out or dimmed game icon. Right click on the game icon and select itCharacteristics.
  2. open thiscompatibilitytab and check the boxRun this program in compatibility mode to:.
  3. Select from the drop down menuWindows XP Servicepack 3.
  4. In the Permission Level section, select R if availableRun this program as an administrator.
  5. CliqueUseafter thisOKto exit the screen.

  Make sure you start the game by opening the firstBig Fish Games-App (Game Manager), then clickSpielennext to the game title.

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Step 4: Uninstall and reinstall the game

Sometimes problems viewing or playing games can be fixed with a simple reinstall. Follow the steps below to uninstall and reinstall the game.

uninstall:

1. Open the Big Fish Games app (Game Manager).
2. click noGarbage canicon next to your game.

reinstall:

1. visits topurchases historically.
2. CliqueInstall nownext to the game
3. Chooseaccording to🇺🇸 (If you are using Firefox as your browser, selectsave file.)
4. If prompted, clickOKÖaccording toto open the game executable and start the download.

If you haven't bought the game yet,find pc gameÖfind game for macand reinstall the trial version (if available) to play the remaining minutes.

For more information, seeReinstall a purchased gamehelp article